Refund Policy
Thank you for choosing to shop at Queenoftears! Your satisfaction is our priority, and we are here to ensure that you are happy with your purchase. However, if for any reason you are not completely satisfied with your order, we are here to assist you.
Refunds
We accept refund requests within 14 days from the delivery date of your order. The product must be returned in the same condition it was received, unworn, and with all original tags still attached.
How to Request a Refund
Contact us via email at [email protected] specifying the reason for the refund and the order number.
We will provide you with detailed instructions on how to proceed with the return.
Once we receive the return and verify the product’s compliance, we will proceed with the refund within 7 business days.
Return Shipping
Return shipping costs are the responsibility of the customer, unless the product was received damaged or defective.
Excluded Products
Some items may not be eligible for a refund due to their nature. These include personalized or custom-made products.
Contact Us
If you have any questions regarding our refund policy, feel free to contact us. We are here to assist you!